Frequently asked questions

These are common questions from tool and hardware store owners. Each answer describes what Chisel does.

1. Can shoppers find a product by its part number?

Shoppers can find a product by its variant SKU, which is the code shown on the product page. The search does not read the manufacturer part number metafield or the barcode. To make a part number searchable, enter it as the SKU of the variant. The search guide explains the setup.

2. Do I need an app to show volume prices?

You do not need an app, but you do need Shopify B2B catalogs with quantity price breaks. The theme shows the volume table only when Shopify provides those breaks for a variant. If you do not use B2B catalogs, you can add a manual volume note to a product instead. The note is text you write, and the theme does not calculate prices from it.

3. Can the store show prices with and without tax?

Yes. Set Tax display in the Prices group of the theme settings to both, to show the price with and without tax, or to switch, to let shoppers switch in the header. The default, single, shows one price. The volume and trade pricing guide explains each option.

4. Does the tax rate setting change what customers pay?

No. The Tax rate setting is used for display only, to calculate the second price that the theme shows. Shopify calculates the tax at checkout using your Shopify tax settings. Set the rate to match your tax settings, so the displayed prices are correct.

5. Can I change the word "tax" to "VAT"?

Yes. In the Shopify admin, go to Online Store > Themes, select Actions, and then Edit default theme content. Search for the word and change it. Check the product prices, the cart summary and the tax note, because the word appears in several places.

6. Can I set up trade prices for different customers?

Trade prices come from Shopify B2B catalogs. Assign a catalog to a company or location in the Shopify admin, and the theme shows the prices that Shopify gives that customer. The theme does not include price list switching or quotes. A signed-in trade customer sees their catalogue price with the label Your price, ex. tax, and sees the company name in the header.

7. Can I show stock for each branch?

Yes. Set up each branch as a Shopify location, and enter the stock for each variant at each location. The Stock by branch block on the product page lists each location with In stock or out of stock. The list shows status only, not the number of units at each branch.

8. Can customers collect an order from a branch?

Customers can collect from any location where you turn on local pickup in Shopify. The theme shows the pickup time that you set for that location, such as "Collect in 1 hour". Checkout options, including the choice of pickup location, come from Shopify. The cart does not show a separate branch hint.

9. Can customers paste a list of codes to order?

Yes. The quick order page has a paste box that accepts one code and quantity on each line, such as "204-118 x 2". The theme checks up to 40 lines at a time and lists any codes it cannot find. Shoppers then select the lines and add them to the cart in one step.

10. Can I list product specifications without writing JSON?

Yes. Use the Specification row block in the product information section. Add one block for each row, enter the label and the value, and the theme builds a table. Rows with an empty value are not shown. The JSON format is useful when you want to fill many products at once, but it is not required.

11. Can I add data sheets and manuals to a product?

Yes. Upload the files in the Shopify admin under Content > Files, then add them to the product's downloads metafield. The theme shows each file as a row with its file type and size. The product data guide explains the setup.

12. Can customers compare products?

Yes. Customers select the Compare checkbox on up to four product cards in a collection, then open the comparison. Differing values are highlighted. Product pages also show a Compare with similar section. You can turn compare off in the Trade features settings.

13. Can trade buyers enter a purchase order number?

Yes, if you turn on Show purchase order number field in the Trade features settings. The field appears in the cart summary and is optional. Shopify stores the number with the order as the attribute PO number.

14. Can I offer the store in more than one language?

Chisel includes translated wording for about 40 languages. If a language is missing some text, add the translations yourself. Add the languages in Settings > Languages in the Shopify admin, and translate the storefront text. The translations and right-to-left guide explains how to change wording and check a right-to-left language.

15. Does the theme work on phones?

Yes. The header, product pages, collection grid and cart adapt to phone screens. The header menu opens as a drawer, and the collection filters open in a drawer as well. Check your main pages on a phone before you publish, especially the quick order table, which has several columns.