Support

This page explains how to get help with Chisel, what the support covers, and what it does not cover.

How to contact support

Open the support contact form at support contact form.
Enter your name, the email address for replies, and your store's web address.
Describe the problem. Include the page address where it happens and the steps you took.
Attach a screenshot if it helps. Remove any customer data or passwords first.
Select Send.

Support replies within two business days.

Support covers two kinds of request:

Theme bugs. A feature in Chisel does not work as described in the guides, or a page shows an error.
Setup questions. You need help with a setting, a metafield, a menu, a template, or a step in one of the guides.

If you are not sure which group your question falls into, send it anyway. Support will tell you.

Support does not cover:

Custom code. Changes you make to the theme's Liquid, CSS or JavaScript files, or code that someone else wrote for your store.
Third-party apps. Apps from the Shopify App Store or other sources, and their settings, billing and support. Contact the app's developer for those.
Shopify itself. Your Shopify plan, billing, payments, shipping rules, domains and the Shopify admin. Contact Shopify for those.
Your content. The wording, product data, images and prices you enter. Support can explain how a field works, but it cannot write your content.

If a request is outside the scope above, support will say so and point you to the right place where possible.

Check these first. They solve most issues.

Check the guide for the feature. Each guide lists the settings it uses.
Check that the setting is on in the theme editor. Many features are off until you turn them on.
Check the metafield key in Product data if product details do not show.
Preview the page in the theme editor, and try the same page in a private browser window.